Refund Policy

1. Overview

This Refund Policy applies to purchases from Tonubi LLC (“Tonubi,” “we,” or “us”). It forms part of our Terms of Service. How a refund works depends on what you bought:

• App subscriptions and in-app purchases are sold and billed by Apple through the App Store. Refunds are handled by Apple.
• Client services (websites, mobile apps, web software and Care & Hosting plans) are invoiced by Tonubi. Refunds are handled by us as described below.

2. App Store purchases

All payments for our Apps, including subscriptions, free-trial conversions and in-app purchases, are processed by Apple. Because Apple holds the transaction, Tonubi cannot issue refunds for App Store purchases directly and cannot see or change your payment details.

To request a refund, visit reportaproblem.apple.com, sign in with your Apple Account, select the purchase and choose “Request a refund.” Apple reviews each request under its own policies. If you have a problem with an App, please also email us; we are glad to help fix it.

3. Cancelling a subscription

• Open Settings on your iPhone or iPad, tap your name, then Subscriptions, and select the Tonubi app.
• Tap Cancel Subscription. You keep access until the end of the current billing period.
• To avoid being charged for the next period, cancel at least 24 hours before the renewal date.
• If you started a free trial, cancel at least 24 hours before the trial ends to avoid conversion to a paid subscription.

Deleting an App from your device does not cancel its subscription.

4. Client projects

Every client project is governed by a written Project Agreement. Unless your Project Agreement states different terms, the following applies:

• Before work begins: if you cancel within 7 days of paying a deposit and before any work has started, we refund the deposit in full.
• After work begins: you may cancel at any time with written notice. You pay for work completed up to the cancellation date. Any prepaid amount for work not yet performed is refunded.
• Completed milestones: payments for milestones that were delivered and approved are non-refundable, because that work has already been performed.
• If we cancel: if Tonubi ends a project for reasons other than your breach of the agreement, we refund all amounts paid for work not yet delivered.
• Third-party costs purchased on your behalf with your approval (such as domain names, licensed fonts or stock assets) are refundable only to the extent the provider refunds them.

If you are unhappy with a deliverable, tell us. Each project includes revision rounds, and we will work with you in good faith to make it right before any cancellation.

5. Care & Hosting plans

Care & Hosting plans are billed monthly in advance. You can cancel at any time, and the cancellation takes effect at the end of the current billing period. We do not provide partial refunds for the remaining days of a month already started, unless required by law. If you prepaid for multiple months, unused full months are refunded.

6. Billing errors

If you were charged twice, charged the wrong amount, or charged after a valid cancellation, contact us. Confirmed billing errors are refunded in full.

7. How to request a refund

For client services, email hello@tonubi.com with the subject “Refund request,” your company name, the invoice number and a short description. We acknowledge requests within 5 business days. Approved refunds are issued to the original payment method, or by bank transfer, within 10 business days of approval. Your bank or card issuer may take additional time to post the funds.

8. Disputes and chargebacks

If something is wrong with a charge from Tonubi, please contact us first. Most issues can be resolved quickly and directly. This does not limit any rights you have with your bank or card issuer.

9. Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection laws. Where this policy conflicts with a law that gives you greater rights, the law applies.

10. Contact

Questions about this policy can be sent to hello@tonubi.com.